Privacy Policy

1. Data We Collect

We collect personal data in the following ways:

• Information you provide via our contact form: name, email address, phone number (optional), and message content
• Email and phone correspondence you initiate with us
• Information shared during service consultations: household composition, location preferences, budget, timeline
• Technical data collected automatically via cookies: IP address, browser type, pages visited, time on site
• Analytics data via third-party tools (if analytics cookies are accepted)

2. Legal Basis for Processing

We process your personal data under the following legal bases, in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent: For cookies beyond essential functionality, and for marketing communications
• Contract performance: To deliver the service you have requested
• Legitimate interest: To maintain records of client interactions and improve our service quality
• Legal obligation: Where required to retain records under Thai law

3. How We Use Your Data

• To respond to enquiries and provide the service requested
• To prepare property shortlists, arrange viewings, and support lease processes
• To coordinate with landlords on your behalf (where engaged for administration)
• To send service-related updates and monthly reports (administration clients)
• To maintain records for internal quality review
• To improve website performance via analytics (if consent given)

We do not sell personal data. We do not share it with third parties for advertising purposes.

4. Data Sharing

Your data may be shared with the following categories of third parties, only as necessary for service delivery:

• Landlords — to arrange viewings and facilitate lease agreements
• Utility providers — where relevant to move-in coordination
• Legal professionals — if required for lease-related legal review
• Analytics providers (Google Analytics) — if analytics cookies are accepted

5. Data Retention

We retain personal data for the following periods:

• Enquiry data (no service engaged): 12 months from last contact
• Active service client data: duration of engagement plus 24 months
• Financial records: 7 years, as required under Thai tax law
• Cookie consent records: 12 months

6. Cookies

We use essential cookies to operate our website, and optional analytics and preference cookies with your consent. Full detail is provided in our Cookie Policy.

7. Data Security

Client data is stored on secured systems with access restricted to Bramblehouse staff involved in service delivery. Email correspondence is handled via encrypted channels. In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware of it.

8. Your Rights

Under Thailand's PDPA, you have the following rights in relation to your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data (where no legal retention obligation applies)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time (where consent is the legal basis)
• Right to lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at privacy@bramblehxses.

9. Third-Party Links

Our website may contain links to external sites. Bramblehouse is not responsible for the privacy practices of those sites. We recommend reviewing their policies before sharing personal information.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us so we can remove it.

11. Changes to This Policy

We may update this policy periodically. Any changes will be reflected on this page with an updated date. Continued use of our services after a change constitutes acceptance of the updated policy.

12. Contact

For any questions regarding this policy or to exercise your data rights, please contact us: